Returns & Exchanges Policy
We want you to love your Fashion Galleria pieces. If a size or fit isn't perfect, we offer seamless 7-day door-to-door courier exchanges across Sri Lanka.
How To Initiate An Exchange
Notify Customer Support
Contact our Colombo Hotline or WhatsApp support at +94 77 123 4567 within 7 days of receiving your order with your Order ID.
Doorstep Courier Pick-Up
Our courier agent will pick up the item directly from your address and hand over your replacement size/garment in a single smooth visit.
Quality Check & Confirmation
Once inspected by our atelier team, your exchange request is completed. If an item is out of stock, store credit or direct bank refund is issued.
- ✓Items must be returned within 7 days of delivery date.
- ✓Garments must be unworn, unwashed, unaltered, and free of makeup or perfume stains.
- ✓Original Fashion Galleria garment tags and security ribbons must remain attached.
- ✓Items must be returned in their original luxury protective polybag or box.
- ✕Final Clearance items discounted at 50% or more (size exchange subject to availability).
- ✕Intimate apparel, innerwear bodysuits, or custom tailored garments.
- ✕Items missing original tags or showing signs of wear/washing.
- ✕Return requests submitted after the 7-day post-delivery window.
Exchange Shipping & Refund Handling
If exchanging for a different size or color, a standard islandwide courier exchange fee of LKR 450 applies. If the exchange is due to a rare manufacturing defect, Fashion Galleria covers all courier costs.
Approved refunds are processed back via online bank transfer to your Sri Lankan bank account or credited as Fashion Galleria store credit vouchers within 3-5 business days.
Need Help With An Active Order?
Our Colombo Customer Care team is available Monday to Saturday, 9:00 AM - 6:00 PM to assist with your return or exchange.